We have a 14 day ‘No Quibble’ returns policy.
What if the item doesn’t fit?
Just return it to us and we will exchange it for a different size (we will pay for postage if a wrong/Damaged item has been sent or any other error accrued from our side).
We accept returns on none embellished/personalised items, no quibble, and always make this process as easy and hassle free as possible. If you are not completely satisfied with your purchase, simply return the item(s) to us within 14 days of receipt using the returns form enclosed with your order.
Embellished/personalised items – any product that has had additional embellishment or personalisation e.g. name, initials or logo, are exempt from our money back guarantee. We will not accept returns of embellished/personalised goods except where the goods are deemed to be faulty.
Items should wherever possible be returned in their original packaging with the completed Returns Form. It is very important that when you return an item that we know the delivery/order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you require.
If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability. The item is your responsibility until it reaches us so for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.
If you have returned a non-faulty item and have requested an exchange then a further carriage charge will be due along with any additional costs associated with the replacement item. A member of our sales team will contact you in due course to collect any additional payment.
We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged.
Please send your returned goods to:
Returns Department, 126 Pretoria Road, Bordesley Green, Birmingham B9 5LQ
As soon as your return has been processed by our warehouse, we will email you to let you know. In the unlikely event that you do not receive this email within 10 days of posting your parcel to us, please get in touch with our Returns Department and they will confirm if it has been received.
If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.
Please allow 10 working days from receipt of your return for us to process a refund, and then allow a further 5-10 working days for the funds to clear your account. This time frame is dictated by your bank or card issuer.
Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains ‘returned goods’ or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our items.
We know that you will need to try the item on but please be careful not to leave any marks (e.g. make-up, deodorant) as we may not be able to accept it back if we believe it has been worn.
What if the item is faulty?
Any faulty item should be returned to us, we will happily send you a replacement and cover the cost of any returns postage.
How do I return an item?
Simply complete your returns slip, attach the returns label to your packaging, Take your parcel to the Post Office and request the standard parcel delivery service (remember to take out additional insurance if the contents of your items exceed £46).
I’ve lost my returns slip
Don’t worry – just pop a note in with your returns confirming your full name and address and let us know if you want a refund or exchange.
How long will it take for my refund / exchange?
We process all returns within 24 hours of receipt, but please bear in mind that it can take up to 7 working days for it to get to us. You should then allow an additional 7 working days for your refund / exchange – we will contact you to let you know we have processed your return request.
Are there any items I can’t return?
For hygiene reasons we can’t accept the following items back for refund/exchange:
- Men’s and boys swimwear
- Pierced earrings
- Toiletries & Fragrances ( if the protective wrapper has been removed)
- Women’s and girls swimwear ( if the protective sticker has been removed)
What happens if my returns go missing?
It is very unlikely, but please keep your receipt as proof that you returned your items to us. As we cannot be held responsible for any items that go missing you will need your receipt to be able to claim for your missing parcel.
What is the Returns Address?